Fireman’s Fund recognizes that each service opportunity is unique and represents a defining moment in our relationship with you. That’s why our Claims & Risk Services professionals are committed to delivering an experience in which you’re treated as if you’re our only customer.

The following promises reflect our commitment to providing the superior experience you deserve.

1. We will provide professionals who have the knowledge and resources to help you prevent a loss, the compassion and experience to service your claim, and the expertise to turn lessons learned from past claims into loss prevention strategies.
2. We will work with you to understand your individual needs and find timely solutions.
3. We will be open and upfront about our claims and risk services processes from beginning to end, and will clearly explain responsibilities, key steps, timeframes, and how your policy coverage applies.
4. In the event of a loss, we will help you quickly get your life or business back on track.
5. Your preferences for type and frequency of communications will be honored in order to provide you with informative updates.
6. We will help you take steps to reduce your exposure to damage caused by catastrophe. And since we have a dedicated catastrophe team, we are able to provide a rapid response and ensure our non-catastrophe claims continue to receive superior service.

You can rest assured, we stand with you before, during and after a loss.