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Reporting a Claim
Phone

Call 1.888.FIREHAT (1.888.347.3428) to report Fireman's Fund Insurance and Allianz Auto Insurance claims.

Online
  • Use our online Claims Reporting tool at any time for Fireman's Fund Insurance claims.
  • Locate a Fireman's Fund Direct Repair Program auto body shop participant
  •  

For workers' compensation policies:

 

  • Locate a preferred medical provider in your area, OR 
  • Complete this form(xls) to nominate your provider to our recommended network and e-mail it to > bjellis@cvty.com
    Mobile

    Visit your App store to download or scan the QR code to load the:

     

    > Fireman's Fund Apple iPhone App  OR     >  Fireman's Fund Android App 

     

           QR COde for Apple iPhone App                                QR COde for Android App

     

    Want to receive text message alerts? Check the map for the "text" to use based on your location to 72773 to opt in to receive our Text Alerts.

     

    Texting Territory Map 400px

    For AGCS Claims

    To Report a Marine Claims, you can:

    1. Call 1.800.558.1606 or FAX: 1.888.323.6450
    2. Send e-mail to: FNOLmarine@agcs.allianz.com
    3. Mail to: FNOL Marine Claims Unit
                 One Progress Point Parkway
                 O'Fallon, MO  63368

    We recommend that you contact your agent or broker for help and support. Please take steps to protect your property from further damage.


    Our Promise
    We are the only major insurance carrier to offer a written Claims & Risk  ervices Pledge that promises to provide you with an exceptional experience. More than words, our Pledge is embedded in the culture and character of our Claims & Risk Services professionals.

    Skilled, Caring Professionals
    We are proud of the product and industry expertise of our Claims & Risk Services professionals. Their specialized training and experience enable them to understand your business and speak your language.

    Catastrophe Readiness
    Our Risk Service Consultants are trained to offer advice on hurricane, wildfire, tornado and earthquake readiness. If a catastrophe does occur, our dedicated response team is on location quickly to help our policyholders through the claims process.

    Strong Legal Defense
    We have a proven track record of protecting the reputational and financial assets of our policyholders.  For those who face lawsuits, we provide a strong legal defense to achieve results in favor of our policyholders.

    Fraud & Recovery
    We aggressively investigate fraud with a dedicated fraud unit and active partnership with national programs. If you suspect fraudulent activity on a claim, please contact our toll-free hotline at 1.800.317.8781.

     

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    Fraud Hotline

     

    If you suspect fraudulent activity on a claim, please contact our toll-free hotline at 1.800.317.8781.

    These descriptions of coverage are abbreviated and are subject to the terms, conditions and exclusions of the actual policy, which forms the contract between the insured and the insurance company. Availability of coverages, credits and options may vary by state.
    © Fireman's Fund Insurance Company, Novato, CA. All Rights Reserved.
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