Online Claim Reporting
Report a claim online 24 hours a day, 7 days a week with our easy to use Online Claims Reporting tool. If you prefer to report your claim by phone, please call 1.888.FIREHAT (1.888.347.3428).

Our Promise
We are the only major insurance carrier to offer a written Claims & Risk Services Pledge that promises to provide you with an exceptional experience. More than words, our Pledge is embedded in the culture and character of our Claims & Risk Services professionals.

Skilled, Caring Professionals
We are proud of the product and industry expertise of our Claims & Risk Services professionals. Their specialized training and experience enable them to understand your business and speak your language.

Catastrophe Readiness & Response
Our Risk Service Consultants are trained to offer advice on hurricane, wildfire, tornado and earthquake readiness. If a catastrophe does occur, our dedicated response team is on location quickly to help our policyholders through the claims process.

Strong Legal Defense
We have a proven track record of protecting the reputational and financial assets of our policyholders.  For those who face lawsuits, we provide a strong legal defense to achieve results in favor of our policyholders.

Fraud & Recovery
We aggressively investigate fraud with a dedicated fraud unit and active partnership with national programs. If you suspect fraudulent activity on a claim, please contact our toll-free hotline at 1.800.317.8781.