To develop the Fireman's Fund Hotel Program, we did one simple thing: we listened to our customers. We are the experts in this field, and we have the products and services that our customers tell us are important to them.

In developing the Hotel Program, we learned that there are several key characteristics customers expect from their insurance carrier:

Commitment to the industry
We've been insuring hotels for more than 100 years. That means we understand the unique risks in the hotel business – and can find a way to insure those risks.

Deep industry knowledge
Our wealth of knowledge means we have industry-specific loss prevention, tailored policy language, and can inform our customers of current loss trends facing the hotel business.

Value-added services
With the iCustomer Series® portal, you have online access to industry information, preferred pricing with vendors focused on risk mitigation for hotels, and an extensive library of safety tips and Lessons Learned – all available 24 /7.

Accessibility and responsiveness
You can expect speedy claims response, timely and accurate policy issuance, and a live human operator instead of a maze of automated voices on the other end of the telephone line.

Financial stability
Our corporate financial stability means better performance, as well as greater investment in the customer and marketplace.

These descriptions of coverage are abbreviated and are subject to the terms, conditions and exclusions of the actual policy, which forms the contract between the insured and the insurance company.

Available coverages, credits and options may vary by state.

Contact your independent agent for more information on how Fireman's Fund Insurance can provide insurance solutions tailored to your company needs.