Online Reporting
Report a claim online 24 hours a day, 7 days a week with our easy to use Online Claims Reporting tool. If you prefer to report your claim by phone, please call 1.888.FIREHAT (1.888.347.3428).

Our Promise to You
We are the only major insurance carrier to offer a written Claims & Risk Services Pledge that promises to provide you with exceptional service before, during and after a loss. More than words, our Pledge is embedded in the culture and character of our Claims & Risk Services professionals.

Skilled, Caring Professionals
We are proud of the deep technical expertise and high caliber of our Claims & Risk Services professionals. Read testimonials from customers about their experience.

Natural Disaster Readiness and Response
Our Risk Service consultants are trained to offer consultation on hurricane, wildfire, tornado and earthquake readiness. If a catastrophe does occur, our dedicated team is rapidly deployed to help policyholders through the claims process.

Strong Legal Defense
We have a proven track record of protecting policyholder reputations and assets.  For those who face lawsuits, we provide a strong legal defense that achieves results in favor of our policyholders significantly more often than the industry average.

Report Fraud
If you suspect fraudulent activity on a claim, please contact our toll-free hotline at 1.800.317.8781.